Email is the fastest way to reach us: [email protected]. We answer in English and Portuguese, usually within a few working days.
If you are reporting a bug, please include:
- Your iPhone model and iOS version.
- The Glaner version (Settings → bottom of the screen).
- What you were trying to do when it broke.
- A screenshot if you can.
We read every email.
Common questions
How do I cancel my Glaner Plus subscription?
Apple handles billing, so the cancel button lives there. On your iPhone, open Settings → your name at the top → Subscriptions → Glaner Plus → Cancel Subscription. Your Plus features keep working until the end of the current billing period.
I cancelled my free trial. Will I be charged?
If you cancelled before the last 24 hours of the trial, no. Apple does not bill until the trial ends, and cancelling stops it from ending in a renewal.
I bought Plus on another iPhone or reinstalled the app
In Glaner: Settings → Subscription → Restore purchases. As long as you are signed in to the same Apple Account that bought it, Plus comes back.
I have a dietary restriction not in the allergy list
Glaner currently filters by the nine most common allergens (dairy, eggs, peanuts, tree nuts, soy, wheat or gluten, fish, shellfish, sesame) and four diets (omnivore, vegetarian, vegan, pescatarian).
If you have a restriction outside this list, write to us and tell us which one. The list is short on purpose so each entry gets handled carefully by the model, but we extend it when there is real demand.
The app missed an ingredient in my fridge
The detector reads what is visible. Try a closer shot with more light, and pull obscured items to the front. If something is still missing, you can add it on the "Anything in the cupboard?" step before recipes are generated.
I want a copy of everything Glaner has on me
Settings → Data and legal → Export my data. You get a single JSON file with your saved recipes, shopping lists, and preferences. There is no server-side copy to export. Photos are not retained.
I want to delete everything
Settings → Data and legal → Delete account. The confirmation has two steps. After the second confirmation, all on-device data is removed. Your Apple subscription is separate and will keep renewing until you cancel it in iOS Settings.
How do I get a refund?
Refunds are handled by Apple. Open reportaproblem.apple.com on any device, sign in with your Apple Account, find the Glaner purchase, and request a refund. We do not see the payment, so we cannot issue one ourselves.
My recipes are in the wrong language
Settings → App → Language. The new language applies the next time you open the app, not immediately.
Glaner doesn't see allergens correctly
Read the ingredient list of every recipe before you cook. The model does its best, but it is not a safety device. If an allergen slipped through, write to us with the recipe details and we will investigate.
When email is not enough
For data-protection complaints we cannot resolve, you can contact your national supervisory authority. In Portugal, that is the Comissão Nacional de Proteção de Dados, www.cnpd.pt.